Cancellation and Return Conditions
Last Update Date: April 16, 2026
These Cancellation and Refund Terms govern the cancellation, modification, and refund processes for services purchased through Mavera Travel.
1. General Conditions
- All purchased services are subject to the rules of the relevant service providers (hotel, airline, tour operator, etc.).
- Cancellation and refund requests must be submitted in writing (via email or through the system).
2. Cancellation Conditions
- Reservation cancellations vary based on the type of service purchased.
- Partial refunds may be available for early cancellations.
- Refunds may not be possible for cancellations made close to the service date.
3. Refund Conditions
- The refunded amount is determined according to the service provider's deduction policies.
- Deduction fees from banks and payment institutions may be reflected in the refund amount.
- Refund transactions are generally processed within 7-14 business days after the request is approved.
4. Modification Requests
- Changes to dates, names, or services will be made if possible.
- Changes may be subject to additional charges.
- Last-minute change requests may not be accepted.
5. Force Majeure
- In cases of natural disasters, pandemics, strikes, wars, etc., processes will be carried out according to the service provider's rules.
- In such cases, refund conditions may vary.
6. User Responsibility
- The user is responsible for cancellations and modifications arising from the provision of incorrect information.
- Visa, passport, and travel document responsibilities lie with the customer.
7. Contact
For your cancellation and refund requests:
Email: info@maveratravel.com
Phone: +90 212 418 19 49
These terms are binding for all customers and may be updated when necessary.